E-Visit Terms and Conditions

e-Visits are available to established patients with routine health issues.If you are experiencing a medical emergency or urgent symptoms such as shortness of breath, chest pain, dizziness, weakness, confusion, high fever, sudden or major bleeding, severe rashes or hives, severe allergic reactions, or any other symptoms that might suggest a serious condition, CALL YOUR DOCTOR’S OFFICE, VISIT THE NEAREST HOSPITAL EMERGENCY DEPARTMENT, OR DIAL 911 IMMEDIATELY.

An e-Visit is an electronic visit between a patient and provider that can be used for routine health issues instead of calling your clinic or scheduling an appointment. You will answer a series of questions in MyChart. The answers, along with your medical record information, will be used by the provider to assess and treat you. The provider may terminate the e-Visit and advise you to seek treatment from an in-person provider visit or the closest emergency department if at any time he determines your condition may be urgent or emergent.

The charge for an e-Visit is $35.00. Your credit card will not be charged until the e-Visit is completed by the provider. If the e-Visit is terminated by the provider, you will not be charged. We will seek reimbursement from your insurance company, but many insurance companies do not cover e- Visits at this time. If the e-Visit is covered by your insurance, you will be reimbursed when payment from your carrier is received. Charges related to pharmacy, labs, x-rays or other tests will be billed separately.

While e-Visits offer many benefits and are a flexible and convenient alternative to office visits, for your own health and safety it is important for you to understand when NOT to use e-Visits.

-For Routine Visits Only. e-Visits are NOT a substitute for regular in-person visits to your physician. We still want to see you in the clinic. In an e-Visit your physician perceives only what you type in your message, therefore, you should only use e-Visits for routine health issues you are sure you can fully and accurately describe. If you don’t describe an important symptom, your physician may not be able to give you the right advice.

-Not for Emergencies. e-Visits may not be used for urgent or emergent issues. Your provider may terminate an e-Visit and refer you to an appropriate health care setting if that is deemed safest for you.

– Response Time. Unforeseeable system failures or other service interruptions may slow or prevent e-Visit exchanges. Response times are not guaranteed, but we will strive to respond to your e-Visit request within twenty-four hours during regular business days. If submitted on a Friday or weekend, we will strive to respond within 24 hours of the next business day.

-Other e-Visit Rules. Our health care professionals are only licensed in the State of Arkansas. e-Visits may not be used if you have moved or reside outside of Arkansas. e-Visits may not be used to send requests about someone else’s health or on behalf of someone else.

-Uses and Disclosures of Your Information. Your e-Visit messages to your physician and his or her responses to your messages are part of your permanent medical record. This information is generally held confidential, but may be used and disclosed by us in accordance with our Notice of Privacy Practices (“Notice”). Our Notice can be accessed at http://hipaa.uams.edu/. Additionally, non UAMS healthcare providers, such as your primary care physician who may not practice at UAMS, will be able to access your UAMS records electronically through the UAMS physician portal known as EpicCare Link.

-Consents. By clicking “Accept” below or using the e-Visit service, you acknowledge and agree to comply with the e-Visit Terms and Conditions in addition to the previously accepted MyChart Terms and Conditions of Use. You acknowledge the practice of medicine is not an exact science and there is no guarantee any particular treatment will be successful. You understand and give authorization for your UAMS physician to access information from an online pharmacy data base about medications you may be taking for the purpose of continued treatment. You also consent to UAMS billing your insurance company and releasing your information to your insurer as necessary for our bills to be paid.