E-Visit FAQ
Frequently Asked Questions
What is an e-Visit? An e-Visit is an electronic visit between a patient and provider about a non-emergency health care concern. For certain symptoms, you can answer a series of questions in MyChart. Your answers, along with your medical record information, give your UAMS provider the information needed to treat you.
What is included in a MyChart e-Visit?
The $35.00 fee pays for the review of your e-Visit answers, review of your medical record and treatment recommendations. The fee does not include the cost of other services such as prescription drugs, laboratory tests or X-rays, if any of these are needed.
Can I submit an e-Visit for someone else? No. For patient safety reasons, it is important that you do not submit e-Visits regarding other people from your MyChart account. Even for spouses, parents or others covered by the same insurance plan, you must only submit your own medical information from your MyChart account. Your e-Visit will be sent directly to your UAMS medical record. The provider that handles your e-Visit will review your medical history along with the information you provide in your e-Visit to determine the appropriate treatment recommendation for you. To ensure that your medical record contains the correct information now and in the future, you must not submit e-Visits regarding other people. If you have MyChart proxy access to another person over the age of 18, you can submit an e-Visit regarding that person from his or her account. To do this, connect to the other person’s account by clicking the button with his or her name in the Accounts bar at the top of the screen, and send the e-Visit from within his/her account.
Will my insurance pay for an e-Visit?
Most insurance companies do not cover the cost of an e-Visit. For this reason, we do require payment up front for this service. If your insurance carrier does cover e-Visits, UAMS will file the claim for the full cost of the e-Visit and reimburse you when the claim is paid by your carrier.
What if I need to be seen in person?
When your UAMS provider reviews your answers and medical record, he or she might determine that you should be seen in person instead of being treated through an e-Visit. In this case the provider will contact you via MyChart or by phone. When this occurs, you will not be charged for the e-Visit.
How does an e-Visit work?
You begin an e-Visit by selecting a symptom from the list of choices. Next, you will enter contact and credit card information. Then, based on the symptom you select, you will be asked a series of questions including treatments and medications you have tried. The questions are designed for the particular symptom you have selected. When you have completed all the questions you will see a preview of your responses, and you may change any answer at this time. Once you determine the information is complete and accurate, you submit the e-Visit to UAMS. It is at this point that the fee is applied to your credit card. If you cancel prior to clicking “Submit,” your credit card will not be charged.
How long does an e-Visit take?
Plan to spend 10-15 minutes to complete your e-Visit. You cannot save a draft to continue later.
Who will respond to my e-Visit?
Your e-Visit will be handled by the UAMS provider you select at the beginning of the visit.
When will I receive a reply? Your UAMS provider will review your answers along with your medical record and strive to respond within 24 hours for e-Visits submitted between 8am-5pm Monday-Thursday. If an E-Visit is sumbitted on a Friday or over a weekend or holiday, your provider will strive to respond within 24 hours of the next business day.
How will I be contacted?
Usually you will receive your e-Visit response in MyChart. In some cases a provider might decide it is best to speak with you by phone. You will be asked to provide a phone number where we can reach you in the event we need to speak directly.
Who will see my e-Visit? MyChart e-Visits become part of your permanent UAMS medical record, and will be available to those who participate in your care and treatment now and in the future. If you have a primary care provider outside of UAMS, a copy of your e-Visit will be sent to that provider so they are aware of your treatment.
I’m feeling worse. What should I do?
If at any time your symptoms worsen and you feel you should be seen, do not hesitate to call your primary care provider’s office. If you are experiencing a life- or limb-threatening injury or illness, please call 911 immediately or go to your nearest emergency department.